We believe that having a successful product means that we’re going to need a great customer support. It’s all about making sure customers get the right assistance, at the right time and with the right message.
Tending to customer needs and providing all the needed requirements to start up the account
Reaching out to customers with something that benefits them before a problem occurs.
Provide the hand-holding from the beginning until you hand-over the account to the client's account admin
We make sure to have a solid Service Level Agreement with the client which identifies our duties of to support Tier 2 and Tier 3 where we provide technical support and guidance for our clients throughout multiple channels to make sure they are getting the help needed. We also help support and field engineers to do Tier 1 to their users.
Providing multiple channels to help our clients get the knowledge and guides needed