Support Services
We believe that having a successful product means that we’re going to need a great customer support. It’s all about making sure customers get the right assistance, at the right time and with the right message.
Our Methodology in Supporting Clients
Customer Onboarding
Tending to customer needs and providing all the needed requirements to start up the account
Customer service
Reaching out to customers with something that benefits them before a problem occurs.
Customer success
Provide the hand-holding from the beginning until you hand-over the account to the client's account admin
Our SLA Scope with our Clients
We make sure to have a solid Service Level Agreement with the client which identifies our duties of to support Tier 2 and Tier 3 where we provide technical support and guidance for our clients throughout multiple channels to make sure they are getting the help needed. We also help support and field engineers to do Tier 1 to their users.
SLA Scopes we offer:
Standard Scope
Professional Scope
Premium Scope
Note:
Knowledge Channels
Providing multiple channels to help our clients get the knowledge and guides needed