Support Services

We believe that having a successful product means that we’re going to need a great customer support. It’s all about making sure customers get the right assistance, at the right time and with the right message.

Our Methodology in Supporting Clients

1

Customer support

Tending to customer needs and being there when they need you most.

2

Customer service

Reaching out to customers with something that benefits them before a problem occurs.

3

Customer success

Create the most value for the customer at any given time and in any scenario.

Our SLA Scope with our Clients

We make sure to have a solid Service Level Agreement with the client which identifies all the duties of three tiers of support (Tier1, Tier2, Tier3). We provide technical support and guidance for our clients throughout multiple channels to make sure they are getting the help needed.

SLA Scopes we offer:

Standard Scope

  • 8 hours per day for 5 days a week
  • Application integrated help (user guide)
  • Help Center FAQ
  • Email Ticketing
  • YouTube video library

  • Professional Scope

  • 24 hours per day for 5 days a week
  • Application integrated help (user guide)
  • Help Center FAQ
  • Email Ticketing
  • YouTube video library

  • Premium Scope

  • 24 hours per day for 7 days a week
  • Application integrated help (user guide)
  • Help Center FAQ
  • Email Ticketing
  • YouTube video library
  • Whatsapp Support for Exam support teams
  • Knowledge Channels

    Providing multiple channels to help our clients get the knowledge and guides needed

    Email

    Chat Bot

    Help Center

    Video Tutorials

    Documentation & Guides

    FAQ

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